How We Handle Your Information
Your privacy matters. This policy explains, in plain language, what information this website gathers, why it is needed, and the choices you have. By using the site, you agree to the practices described here alongside our Terms of Use.
Information We Collect
We collect two kinds of information:
- Details you choose to share, such as your name and email address when you send a message or sign up for updates.
- Details gathered automatically, such as your browser type, device, approximate location, the pages you visit and how long you stay.
We do not ask for payment details, and we never knowingly collect information from anyone under 18.
How Your Information Is Used
We use what we collect to:
- reply to your questions and requests;
- keep the site running smoothly and fix problems;
- understand which pages are useful so we can improve them;
- send updates you have asked for, which you can stop at any time.
Cookies
Cookies are small text files saved on your device. Some are essential for the site to work properly. Others help us count visits or remember your preferences. You can block or delete cookies in your browser settings, although some features may not work as expected afterwards.
Sharing With Others
We do not sell your personal information. We may share limited details with trusted service providers who help us host the site, measure visits or send emails. They may only use that information to perform those tasks. We may also disclose information where the law requires it.
This site contains links to other websites. Once you leave, their own privacy policies apply, so please read them.
Keeping Your Information Safe
We use sensible security measures, such as encrypted connections and restricted access, to protect your information. No system is completely secure, but we work to reduce risks and keep data only for as long as it is needed.
Your Rights
Depending on where you live, you may have the right to:
- see the personal information we hold about you;
- ask us to correct or delete it;
- object to or limit how we use it;
- withdraw your consent at any time.
If you are unhappy with how your data is handled, you can also complain to your local data protection authority.
Changes to This Policy
We may update this policy from time to time. When we do, the revised version will appear on this page. Checking back occasionally helps you stay informed.
Get in Touch
Questions or requests about your information? Email us at info@energy-grants.co.uk or use our Contact page. We aim to reply promptly.